Solène Tessier

Solène Tessier

UX-UI • Product Design Manager • Brand Designer

8Mar

Remote user testing at Pagesjaunes

Remote user testing at Pagesjaunes

DESCRIPTION

As it often happens in a team, everybody has an opinion on design. In that context, it can be difficult to choose between different strategies, concepts and ideas.

Designers are often at the end of that chain of opinions and it makes their work less efficient and more frustrating.

To smooth those pain points and multiply user feedbacks sources, we introduced a new tool in the team: a remote user testing platform, Testapic.

I’ve been managing that approach by:

    • Upgrading my skills & knowledge on user testing
    • Supporting UX and UI designers on their projects by proposing appropriate user tests, survey, etc.
    • Building the test’s strategy tailored to each need and writing the protocols
    • Analysing and interpreting the results (videos, data, verbatims)
    • Recommend courses of actions pertaining the test results
    • Counseling other teams in Solocal Group at large

I’ve launched some 70 tests by now of various types: videos on a live website / app or on interactive prototypes, survey on a live website / app or on interactive prototypes, behavioral survey, pick and choose questionnaire, Attrakdiff questionnaire, etc.

I’ve also created a reference document on remote user testing and trained all the designers on the team (in case I wouldn’t be available to support them).

ANNONCEUR

PagesJaunes

TOPICS

10Avr

PagesJaunes Design System: a new methodology

PagesJaunes Design System: a new methodology

DESCRIPTION

Arriving at PagesJaunes, I audited the tools and methodologies currently in use within the team to collabore with each others and with the other teams: marketing, product owner, front-end developers, app developers, etc.

In short, Photoshop was used to design and emails were the only way to share the design and receive feedback. No process was really in use for an accurate delivery of the designs to the developers and ensure quality at the end.

App developers didn’t use any library within their code or theme in Android and iOS. Basically, each design element, each title, each button was entirely re-coded from scratch at each occurence.

So, to improve the workflow and the design consistency within the designer team and its collaborating teams, I initiated some changes:

    • Building a collaborative Design System: created, maintained and shared by all the member of UI designers
    • Switching from Photoshop to Sketch to improve the work pace and quality
    • Creation of shared Sketch libraries enabling every designer to share his/her’s work and use the work of his/her collaborators
    • Introducing Invision to the whole team to be able to collaborate with everybody in the team, showcasing the design and deliver precise and complete design to the front-end developers. Zeplin was chosen to deliver to the app developers.
    • Evangelization to the new process and method to the whole team
    • Advocating and collaborating with the app developers to implement the design system directly into the Android and iOS app’s code outside the official roadmap.

All those actions allow me to this day to be confident that the design will have a 360° consistency on all devices without any day-to-day supervision.

ANNONCEUR

PagesJaunes

TOPICS